FAQs

Shipping & Payment

How long will my order take to arrive?
All orders placed on business days before 3.30pm will be dispatched on the same day.
We ship with Australia Post. Standard delivery is typically between 2 - 5 business days and Express Post is typically between 1 - 2 business days. Australia Post is currently experiencing some delays across their network, but please rest assured we're doing everything we can to get your mushies to you as quickly as possible.

 

How much does shipping cost?
We offer flat rate shipping Australia wide.
$5 Parcel Post.
$10 Express Post.
Free standard shipping for orders over $80.

 

Do you offer free shipping?
We offer free standard shipping on all orders over $80.

 

Can I track my delivery?
Once your order is placed you will receive an email confirming your tracking details.

 

Do you ship outside of Australia?
Unfortunately, we don’t deliver internationally at this stage.

 

What payment providers do you accept?

We accept Visa, Mastercard, Amex, PayPal, Shop Pay, Apple Pay and Google Pay.


General

Are your extracts and blends organic?
Our medicinal mushroom extracts Reishi, Chaga, Cordyceps, Lion's Mane, Tremella and Turkey Tail are certified organic and we use certified organic ingredients in our blends with the exception of Australian native bush foods, Kakadu Plum, and Davidson Plum which aren't certified but are harvested using organic harvesting methods.

 

I’m allergic to mushrooms. Can I consume your mushroom extracts or blends?
Those allergic to mushrooms should not consume our medicinal mushroom extracts or blends.

 

I’m pregnant or breastfeeding. Can I consume your mushroom extracts or blends?
We recommend consulting your healthcare professional before incorporating our mushrooms or blends into your diet.

 

I'm using medication and/or have a pre-existing medical condition. Can I consume your mushrooms extracts or blends?
We recommend consulting your healthcare professional before incorporating our mushrooms or blends into your diet.

 

How long will my medicinal mushrooms and blends last?
In case you missed it, we’ve placed an expiry sticker on the base of your pouch.

 

Where are your products made?
Inner Atlas is proudly Australian owned and operated, and we lovingly blend and pack here in Australia.

 

Are your products vegan?
Yes, our range is vegan and 100% cruelty-free.

 

Mushrooms

How do I take your mushroom extracts? 
Begin with ¼ to ½ teaspoon stirred or blended into coffee, tea, smoothies, juice, or meals. To explore our favourite recipes visit our journal. To keep your medicinal mushrooms fresh always be sure to use a clean, dry spoon.

 

How do I store my mushrooms?
Our top tips to ensure the longevity of your mushrooms:
  • Store in a cool, dry place away from any moisture.
  • Use a clean, dry spoon.
  • Keep the absorbent sachet in the pouch.
  • Reseal the pouch fully pushing out any excess air.
Medicinal mushrooms can begin to harden if exposed to excess moisture or air. If you find this is the case, your mushrooms are still fit to enjoy, just dissolve in warm water first.

 

Are your mushrooms psychoactive?
Our range contains only functional, medicinal mushrooms, not the magic kind. No psychedelic journeys here.

 

What is a dual extract?
Dual extraction refers to a combination of water and in our case organic alcohol extraction. Alcohol is used to draw out the fat-soluble compounds in the mushrooms, the adaptogenic terpenoids. Hot water is used to extract the water-soluble compounds, the polysaccharides, and the immunomodulating beta-D-glucans.    

 

What does the ratio of extraction mean?
20:1 means 20 kg of mushroom creates 1 kg of extract powder. 

 

Are your products clean? Do you test for heavy metals?
We're passionate about delivering superior quality medicinal mushroom extracts. We test our extracts for toxins, pesticides, heavy metals, and microbials. Our extracts are first tested by our suppliers and then tested for a second time by us here in Australia.

 

Are your extracts organic?
Yes, we source our extracts from farms that are certified organic within the USDA Organic Certification Program. Our farmers are subject to stringent audits to ensure their mushrooms and farms don't contain any contaminants, pesticides, or heavy metals.
Our medicinal mushroom extracts are both organic and Di Tao.

 

What is Di Tao?
Di Tao is the traditional Daoist practice of tonic herbs being sourced from their spiritual homeland or authentic place of origin. Our Inner Atlas medicinal mushroom extracts are sourced from pristine and remote Di Tao growing regions, where the individual mushrooms have been traditionally grown and are considered to produce the most potent mushrooms of that particular type.
Our medicinal mushrooms are both Di Tao and organic.

 

What is duanwood?
Duanwood means ‘original wood’. Our semi-wild cultivated mushrooms are grown on the wood they would naturally grow on in the wild. Mushrooms are a product of their environment and draw minerals from their growth substrate. Wood-grown mushrooms result in higher levels of active compounds.

 

How do I know your medicinal mushrooms contain active compounds?
We use Megazyme testing to confirm beta-D-glucans of greater than 30% across each of our medicinal mushroom extracts which exceeds many medicinal mushroom products you may find on the market. 

 

We work closely with our farmers and take every possible step to ensure we’re delivering the highest quality mushroom extracts possible.

 

Inner Atlas Medicinal Mushroom Extracts are:
  • Fruiting body only and guaranteed 100% real mushrooms. Some medicinal mushrooms on the market are diluted by being ground up with the rice or grain they’re grown on.
  • Di Tao.
  • Semi-wild cultivated - Grown amongst natural environmental conditions and on the natural wood and trees each mushroom would grow on in the wild as opposed to rice or grain, resulting in a more potent product.
  • Independently tested in Australia. 

 

Blends

How do I use your Blends?
Our adaptogenic blends are best enjoyed with 2 heaped teaspoons stirred into 200 ml of a warmed milk of choice - we love coconut milk. We have crafted our blends without sweetener to give you the option to sweeten or not. To indulge a little our blends are delicious with coconut sugar, or maple syrup.

 

Our adaptogenic blends can also be added to smoothies, shakes, breakfast bowls, yoghurt, or baked into treats.
For recipe inspiration check out our journal.

 

Do you add flavouring to your Blends?
No. Our adaptogenic blends are 100% natural and flavoured with the spices and raw ingredients used in the recipe.

 

Help! My blend is clumpy when I stir it into warm milk.
We don’t use any emulsifying ingredients or synthetic fillers to change the texture of our blends. We’re 100% natural and this can sometimes mean our blends need a little more care when blending with milk.

 

Here are some things you can try:
Add 200 ml of milk and 2 heaped teaspoons of your blend to a small saucepan on the stove. Stir gently to combine on a low heat for 2 – 3 minutes.
Or
Combine 200 ml of gently warmed milk and 2 heaped teaspoons of your Inner Atlas blend in an electric blender or NutriBullet. Blend for 5 - 10 seconds. 

Returns Policy

We're proud of our mushies and blends and want to ensure you love them as much as we do. If you're not 100% happy with your purchase please get in touch via hello@inneratlas.com.au within 15 days of purchase and we'll happily refund the product purchase amount.